Having trouble navigating the website? We can help!
What part of the site is not working for you? Commonly asked questions can be found in each of their respective categories below. Choose a category and then click and question to reveal the answer.
General
Overarching questions and locating website features
Catalog
Product and pricing questions
Account
Personal settings questions
Ordering
Includes order status, availability, purchasing
Demo
Interactive demonstrations for viewing
These FAQs (Frequently Asked Questions) will assist you with areas that are causing you problems, or if you are trying to locate something, it will tell you where or how to find what you need.
If for some reason you do not see a question that relates to your problem, please click on the Contact Us link and send us an e-mail. We will be happy to answer your questions personally.
For step-by-step instructions on nearly every process the website offers, download the PDF file User Guide which takes you through the major aspects of the site.