Honeywell now offers Trade customers the ability to create Warranty Return requests on the web before you send in the product. Due to this on line process, warranty tags will no longer be required.
After you have logged into the web site, click on Warranty Return in the Welcome tool box on the right hand column.
The first Warranty Products Return screen will appear. The screen will have the email address that is attached to the user name and account which you used to log in to the site. The email address is used to send a Packing Slip for the product to the customer.
You have the option to create a new RETURN, or complete a previous return(s) that is unfinished.
To complete an unfinished return:
Click the box labeled “RECALL UNFINISHED REQUESTS” and click continue. If any unfinished requests exist, they will be displayed to you. To view the details, click on the blue highlighted WEB ID number and the summary screen will be displayed. This allows you to add or change details before submitting your request. Once completed, the screen will return to the list of unfinished requests (if any more exist) otherwise you can return to the main screen and enter a new request.
For a new RETURN request:
Fill in a Customer Reference Number. This number could be the PO you used to order the product, or the Shipping Location number for the account.
Click on the Continue button at the bottom of the screen.
The next screen will allow you to enter the product information for the product you wish to return. There is a link to the Warranty Policy at the top of the page for your convenience. The Web Number will be assigned after the first item number is created. This is the Web ID Number you would use to return to this return request if it has not been processed, or if you have questions about your request after it has been processed.
You can assign a Customer Item Reference Number. This is optional and will add a unique reference for each line item entered. If this field is used, it will print on the credit in the item notes section.
Honeywell Part Number is a required field. You can enter it in either lower or upper case. You can choose to enter the packing type (ex:/U, /B) that was listed on the original order. If you do not enter the package type the system will find the appropriate type; however processing will take slightly longer.
If the product was Remanufactured (when ordered it would have a /REM/U after the product number), check the box in front of Remanufactured Parts. Check the box in front of Private Label if it is a Private Label product. Enter the product Date Code from the product. This is a four digit number, select the date that the product was installed for the Date Installed. Select the date the product was removed from installation for the Date Removed field. Select the reason you are returning the product from the drop down list for Reason for Failure. If you selected Other from the drop down list above, enter the reason in the Other Description text box.
When the form is complete you are ready to proceed. If you have additional products to return and would like to process them on the same request, click on Add More Items. The second screen above shows a second product ready to be added. If you have entered all of the products you wish to return, click on End Entry to process this return request. If you do not wish to process this product, you can click on Clear and the screen will be cleared, not processed.
When you click on End Entry, the Summary screen will be displayed. This screen will include the following items: Web ID Number; Account number; Customer Name; Ship-to location; Billing address; Customer Reference Number (the number entered on the first screen); Number of Items; Total number of items entered; and Customer Email address (this is the Email address that the Packing Slip will be sent to); Details about the product(s) to be returned including: Item Number (assigned line number as you entered the products); Item Reference number (assigned by you if you need a unique reference for each line item entered. If entered, this value will print on the credit in the item notes section. This is an optional field. Honeywell Part Number; Disposition code (if one exists); Quantity; Date Code; Date Installed; Date removed; Reason for failure; Failure reason (if you entered "Other" for the reason, a field Other Description will also be displayed)
There is also the option to Edit or Delete the information if it is incorrect. If you click on Edit the screen will change to the specific item screen. You can change values (such as: Reason for Failure). Click on End to return to the summary. If you click on Delete it will delete the line selected and return to the summary screen.
You can add additional products if you need to at this time. Click on Add New Line. The screen will go to a clean entry screen to be filled in for the new product. When you are ready process the return, click on Submit. This will send your request to the Oracle Ordering system. A packing slip will be sent to the email address on the form.
The Acknowledgement screen will also provide you with a Web Reference number. If you do not receive the email in 24 hours, please call the number provided with the Web Reference number.